Returns and order issues.

How to return an item

1. Submit a return request
Sign in to MY TYPO, choose the order and submit a return request. If you contact us by email at uzsakymai@typo.lt, you must include your order number and briefly state the reason for the return.

2. Wait for confirmation
We will review your request and provide any additional return instructions if needed.

3. Pack the item safely
Pack the item so it is protected from damage during transport. Use the original packaging where possible.

4. Send the item
By courier: K. Semenavičiaus g. 2, LT-10251 Vilnius, Lithuania.

5. Refund
Once we receive and inspect the item, where a refund applies, we will initiate the refund to the same payment method used for the purchase.

Made-to-order products

For goods made to individual text, size, colour or other customer selections, the standard withdrawal right may be limited under applicable law. Each return request is reviewed based on the specific situation.

Faulty, damaged or incorrect goods

Custom production does not remove your rights if a product is faulty, damaged or does not match the order. Submit a request through MY TYPO or contact us by email.

3D printed surface

TYPO.lt products are 3D printed layer by layer. Subtle layer lines and small surface texture variations may be visible - these are a natural characteristic of the process.

What happens next

We review the request and contact you if more information is needed. MY TYPO shows clear stages: request received, under review, return approved, returned item received and, where applicable, refund initiated.

Once a refund is initiated, funds are returned to the original payment method. They usually appear on your statement within 5-10 business days. If you do not see the funds after 10 business days, please contact us.